1. Shipping Destinations

1.1 Domestic Shipping: We deliver to locations within [Insert Country]. If you reside in a remote or non-serviceable area, please contact our customer service team to discuss alternative delivery options. 1.2 International Shipping: [If applicable] We also offer international shipping to select countries. Please note that international orders may be subject to additional customs fees, duties, and taxes, which are the responsibility of the customer.

2. Shipping Costs

2.1 Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. 2.2 We may offer free or discounted shipping on orders that meet certain criteria. Please refer to our promotions page or checkout process for details on current offers.

3. Order Processing Time

3.1 Orders are processed and shipped within [X] business days after payment has been confirmed. 3.2 Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Times

4.1 Domestic Deliveries: Estimated delivery times within [Insert Country] are typically [X-Y] business days from the date of shipment, depending on your location. 4.2 International Deliveries: Estimated delivery times for international orders are typically [X-Y] business days, depending on the destination country and customs clearance processes. 4.3 Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, customs delays, or other logistical issues.

5. Order Tracking

5.1 Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment online. 5.2 If you do not receive a tracking number or have any issues tracking your order, please contact us at [Insert Contact Information] for assistance.

6. Delivery Issues

6.1 Incorrect Address: Please ensure that the shipping address provided at checkout is accurate. Thiago.ae is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. 6.2 Failed Delivery Attempts: If a delivery attempt fails due to the recipient being unavailable, the carrier may leave a notice with instructions on how to arrange redelivery or pickup. It is the customer’s responsibility to follow up with the carrier. 6.3 Lost or Stolen Packages: Thiago.ae is not responsible for lost or stolen packages after delivery has been confirmed by the carrier. We recommend selecting a secure delivery location or providing specific delivery instructions at checkout.

7. Damaged or Defective Items

7.1 If your order arrives damaged or contains defective items, please contact us within [X] days of receiving your order with details and photographs of the issue. 7.2 We will work with you to resolve the issue, which may include a replacement, refund, or other solution depending on the circumstances.

8. Customs, Duties, and Taxes

8.1 For international orders, the recipient is responsible for any applicable customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product or shipping costs and must be paid by the recipient. 8.2 Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information before placing an order.

9. Order Cancellation

9.1 Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled. If you wish to cancel an order, please contact us immediately at [Insert Contact Information].

10. Contact Us

10.1 If you have any questions or concerns about our Shipment and Delivery Policy, please contact us at [Insert Contact Information]. We are here to assist you with any shipping-related inquiries.